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zedboard doesn't power on

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12 posts / 0 new
liyang1230's picture
liyang1230
Junior(0)
zedboard doesn't power on

Hi! Guys. My got my zedboard one week ago. At the beginning, it works fine for getting started, like testing USB and UART port.  But yesterday when I insert the SD card on computer and load a file, then insert SD card back to the zedboard(I didn't prebuild SD card) and turn on the power switch, at the beginning , the power LD13 is light up, but after that , all led light off. Whenever I turn on the switch turn on again, the board doesn't power on anymore, also the LD13 doesn't light up. Can anyone know what is wrong with the power? Thank you!

JFoster's picture
JFoster
Moderator(59)
Hello Liyang,

Hello Liyang,

If LD13 is not lit up, that indicates that power is not good on the board which then prevents operations from being done to the board. Please make sure your Zedboard is properly connected to your Power Adapter, also plug in your adapter to a different outlet.

 

--Josh

liyang1230's picture
liyang1230
Junior(0)
Thank you for your reply

Thank you for your reply!  I make sure Zedboard is properly connected to the power adapter, and the prower adapter is no problem, because it can works on another board. I think there is something wrong with my Zedboard. But I have no idea about the reason. 

JFoster's picture
JFoster
Moderator(59)
Hello liyang,

Hello liyang,

Are any LEDs lit when you turn the Zedboard on? My suggestion would be to contact whomever you purchased the Zedboard from.

--Josh

liyang1230's picture
liyang1230
Junior(0)
No LEDs lit

Hi! There are no LEDs lit. It really gets me down.

JFoster's picture
JFoster
Moderator(59)
Hello liyang,

Hello liyang,

Please  contact whomever you purchased it from.

Thanks,

Josh

liyang1230's picture
liyang1230
Junior(0)
How to contact the post sales customer service

Hi,Josh, I tried to email to them by zedboard.org website last week, but no one reply me. I also didn't find any customer service phone number of zedboard, so how can I contact with them as soon as possible?  Looking forward for your reply. thank you!

liyang1230's picture
liyang1230
Junior(0)
How to contact the post sales customer service

Hi, I tried to email to them by zedboard.org website last week, but no one reply me. I also didn't find any customer service phone number of zedboard, so how can I contact with them as soon as possible?  Looking forward for your reply. thank you!

JFoster's picture
JFoster
Moderator(59)
Hello Liyang,

Hello Liyang,

Who did you buy your Zedboard from, Avnet or Digilent?

--Josh

liyang1230's picture
liyang1230
Junior(0)
Avnet

Hi  Josh
    Thank you for your reply in time. I bought from Avnet

JFoster's picture
JFoster
Moderator(59)
Please contact customer care

Please contact customer care https://www.avnet.com/wps/portal/us/company/help/

--Josh

liyang1230's picture
liyang1230
Junior(0)
Thank you!

I will contact them!